<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=306561&amp;fmt=gif">



CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success.

Partnered Content with Zendesk
Download

golion-z-sourcefile-white_medium-transparent

 

Access the Report

Q4 CX Maturity Download the report

Delivering a great CX is among many business leaders' top priorities, but it's hard to know where to devote time and resources to make it happen. 


To help businesses plan accordingly, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. The findings for companies based in ANZ and APAC are summarized in our report.

Findings include:

  • The Asia Pacific region lags the rest of the world in terms of maturity, where 27% of surveyed organizations were Champions, 34% were Risers, and 39% were Starters.
  • Champions are 3.6x more likely than Starters to not experience turnover issues in their customer service function.
  • Agents at Champion organizations are 2.3x more productive than those at Starters.

Find out more by downloading the report.

Q4 CX Maturity Download the report

Delivering a great CX is among many business leaders' top priorities, but it's hard to know where to devote time and resources to make it happen. 


To help businesses plan accordingly, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. The findings for companies based in ANZ and APAC are summarized in our report.

Findings include:

  • The Asia Pacific region lags the rest of the world in terms of maturity, where 27% of surveyed organizations were Champions, 34% were Risers, and 39% were Starters.
  • Champions are 3.6x more likely than Starters to not experience turnover issues in their customer service function.
  • Agents at Champion organizations are 2.3x more productive than those at Starters.

Find out more by downloading the report.

Terms and Conditions

The following Terms and Conditions (“Terms”) apply to you or your proxy in relation to your registration for this Corinium Global Intelligence (“Corinium”) offer. The definition of “registration” for purposes of these Terms will include all anyone who completes the above form. By entering your contact details, you agree to these Terms.

Disclosure of your information

You agree that we have the right to share such portions of your personal information as may be appropriate with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with either them or you.

Professional organizations involved in the provision of services for the event contracted for.

Sponsors - we may share your information with event sponsors who may contact you in relation to special offers, products and services related to your role within your company. You may also opt-out at any time by emailing info@coriniumintel.com

Data protection

The personal information shown and/or provided by you will be held in a database. It may be used to keep you up to date with developments in your industry. Sometimes your details may be obtained or made available to third parties for marketing purposes. If you do not with your details to be used for this purpose, please email us at info@coriniumintel.com