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Stack of Magazines

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February, 01 2019

Employees vs Customers | Why there shouldn't be a tug of war

customer360 Customer Experience & Customer Management

By Jessica Matthysen, Head Customer Success, Alexander Forbes Empower. Read More

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January, 22 2019

Genesys State of Customer Experience Research Report

Genesys Trending CCO Customer Experience Customer Customer Experience & Customer Management

The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an inde[...] Read More

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January, 16 2019

Voice of the customer: Why you need it an how to start your VOC program

Big Data Advanced Analytics CAO Spring 2019 Customer Experience & Customer Management Digital Analytics data Digital Transformation

In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers actually telling you and how do you analyze this information to g[...] Read More

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January, 08 2019

Culture… it’s not about feeling warm and fuzzy

customer360 Customer Experience & Customer Management

Publication: FA News (English) Page: 10 Title: CULTURE is not the same as cozy... Publish Date: 01 November 2018 AVE: 21937.65 Author: Marno Boshoff Read More

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January, 07 2019

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

customer360 Customer Experience & Customer Management

Johannesburg, South Africa – Corinium Global Intelligence announced that it will be hosting an all-encompassing event, Customer 360 Africa 2019, that will cover all aspects of the entire customer expe[...] Read More

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December, 05 2018

Genesys : MIT Technology Review

Genesys Trending CCO Customer Experience Customer Customer Experience & Customer Management

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 execut[...] Read More

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December, 03 2018

Measuring Customer Experience at Every Touchpoint of their Journey

customer360 Customer Experience & Customer Management

Measuring your organisations customer experience as each touch point can be very tricky and complicated. We caught up with Clint Payne the Program Manager: Customer Experience of MultiChoice and got h[...] Read More

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November, 27 2018

The digital clash of civilization in light of customer experience

customer360 Customer Experience & Customer Management

The 4th Industrial Revolution is upon us and many forms of technology are being implemented to improve customer experience. With the density of social interactions, one must ask what role this will pl[...] Read More

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October, 25 2018

Strativity - Harvard Business Review Reports

Strativity Trending CCO CCO Customer Experience Customer Experience & Customer Management

Please find below a link for two research reports co-developed by Harvard Business Review and Strativity Group. They outline how organisations are approaching customer centric strategy and organisatio[...] Read More

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October, 15 2018

By Ido Bornstein-HaCohen, COO, Conversocial

Customer Experience Customer Experience & Customer Management

Customer Care in the Social and Mobile Era Read More

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