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Insights & Research

We draw on the extensive expertise of our global network of senior executives and leaders, combined with the vast industry knowledge of our own research team, to produce valuable premium content with real-world insights to help you keep up-to-date and make strategic, timely, and well-informed decisions.

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October, 25 2018

Strativity - Harvard Business Review Reports

Please find below a link for two research reports co-developed by Harvard Business Review and Strativity Group. They outline how organisations are approaching customer centric strategy and organisatio[...] Read More

October, 15 2018

Customer Care in the Social and Mobile Era: By Ido Bornstein-HaCohen, COO, Conversocial

Customer Care in the Social and Mobile Era Read More

October, 15 2018

What makes a customer’s experience great?

Advances like big data, machine learning, and AI have begun to help enterprises shift their focus from routine operational processes to sweeping advances in customer experience. But what makes a custo[...] Read More

October, 15 2018

Interview with David Bridges, McCarthy & Stone

The Chief Customer Officer, Europe team has been hard at work, spending countless hours researching and discussing the current state of CX in Europe with key leaders in the industry. We were able to a[...] Read More

August, 29 2018

Customer Experiences Enhanced Through Digital Transformation.

“Build an app and they will come!”. This may have held sway ten years ago, but the reality is that customers are smart, more demanding and less loyal than ever before. We live in an age of mass person[...] Read More

May, 11 2018

CCO Event Report: What we learnt at Chief Customer Officer USA 2018

  In anticipation of Chief  Customer Officer, Fall, which will take place in San Francisco, September 11-13, we re-visited some of the lessons learned at our CCO USA event, that took place in Miami, J[...] Read More

May, 02 2018

Parachuting Chameleons and eating your own Dog food – Organizational Effectiveness at Macy’s

  Read More

October, 18 2017

Chasing the millennial dollar: CX in the 21st century

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our as[...] Read More

August, 08 2017

A Unique Q&A with Lior Arussy, Strativity

In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More

June, 09 2017

Chief Customer Officers: Some Group Therapy, Some Golden Nuggets

Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London.  Around 50 CCOs and [...] Read More



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