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Insights & Research

We draw on the extensive expertise of our global network of senior executives and leaders, combined with the vast industry knowledge of our own research team, to produce valuable premium content with real-world insights to help you keep up-to-date and make strategic, timely, and well-informed decisions.

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June, 09 2017

Chief Customer Officers: Some Group Therapy, Some Golden Nuggets

Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London.  Around 50 CCOs and [...] Read More

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March, 13 2017

3 Key Questions Every Chief Data Officer in Insurance Must Be Able to Answer

Anyone in a senior leadership role constantly faces questions. Generally, they are expected to have answers. Part of what Corinium does, is to help execs find these answers. By bringing together commu[...] Read More

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February, 21 2017

Chief Customer Officer – Critical Success Factors – Getting Business Value from Improved Customer Experience

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February, 17 2017

Chief Customer Officer – Driving Greater Profitability and Business Outcomes from Customer Success

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February, 01 2017

How Artificial Intelligence is Transforming Customer Experience

Artificial Intelligence (AI) is transforming industries from healthcare to retail at a rapid pace. As one of the mass emergent technology trends set to revolutionise business over the coming years, AI[...] Read More

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February, 01 2017

The Chief Revenue Officer – The Secret Sauce to Success?

It is no secret that the overall goal of any business is to generate revenue and, ultimately, profit. However, in the modern business world, revenue is not enough. Any enterprise, of any size, require[...] Read More

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December, 13 2016

Be Real About Customer Experience Transformation

There are some amazing examples of transformation in the world of Customer Experience. There are also some cautionary tales. A critical difference I have noticed between successful and unsuccessful CX[...] Read More

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