Insights on customer service from 100 C-level executives
Achieving the right mix of customer experience improvements, financial outcomes and future proofing customer service is no easy feat – but leaders can reap the rewards of being able to accomplish this.
When C-level executives were asked what the impact of achieving the right mix would be, the most selected choices were ‘being seen as a strategic business leader within the company’ (55%) and ‘having more opportunities for leading impactful initiatives within their company (50%)’. This indicates how important good customer experience can be for senior management and businesses overall; it is not merely one of a number of KPIs, but it is a strategic requirement that can steer the direction of both a C-level executive and the company that they’re working for. It's for this reason that businesses should evaluate their current customer service approach and embark on a journey to ensure that they are steering their leaders and their enterprise in the right direction.
Our research is geared towards this journey; we’ve asked C-level executives about the five core categories our experts identified as key to a successful customer service operation.
Simply fill out to the form to access the full study.
Achieving the right mix of customer experience improvements, financial outcomes and future proofing customer service is no easy feat – but leaders can reap the rewards of being able to accomplish this.
When C-level executives were asked what the impact of achieving the right mix would be, the most selected choices were ‘being seen as a strategic business leader within the company’ (55%) and ‘having more opportunities for leading impactful initiatives within their company (50%)’. This indicates how important good customer experience can be for senior management and businesses overall; it is not merely one of a number of KPIs, but it is a strategic requirement that can steer the direction of both a C-level executive and the company that they’re working for. It's for this reason that businesses should evaluate their current customer service approach and embark on a journey to ensure that they are steering their leaders and their enterprise in the right direction.
Our research is geared towards this journey; we’ve asked C-level executives about the five core categories our experts identified as key to a successful customer service operation.
Simply fill out to the form to access the full study.