Chief Experience Officer , Parkland Hospital System
Vishal Bhalla joined Parkland in August 2016 and soon moved into the role of Vice President and Chief Experience Officer (CXO), focusing on the experience of employees, providers, patients and their families. Transitioning to healthcare a few years ago from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT Healthcare Innovation Initiative. Vishal also serves on the Dallas Fort Worth Hospital Council, representing Parkland as the Chair for the Workforce Collaborative and is a member for the Texas Hospital Association (THA) Fellows Program for 2019. Vishal is passionate about leveraging analytics, technology and system sciences, along with his extensive experience in managing large service operations, to add rigor to the art of human interaction; thereby enabling meaningful employee and patient experiences. The Experience Team at Parkland has seen tremendous results, achieving the 90th Percentile rank in the National Press Ganey Database and the 93rd Percentile Rank in the University Health Systems. The strategy and its execution were cited in the 2019 whitepaper on Strategic Initiatives by Press Ganey : Accelerated Transformation – From Strategy to Action.