Director, Global Guest Experience & Innovation, Dorchester Collection
Ana Brant is a leading global luxury brand strategist and a Doctoral student at Pepperdine University. Ana starts with the relentless pursuit of relevant customer insights; validates them with the brand promise to determine fit; then builds the organizational requirements, human capital and implementation strategy. Unafraid to ruffle feathers, she routinely disrupts incremental change, engaging risk-takers, outsiders and rising stars in a swift journey from egocentric to customer-centric cultures. Brant's innovations in customer experience led to articles in the Harvard Business Review and many global awards. Passionate about learning, she spoke at prestigious universities such as Harvard, Cornell, Wharton, SciencesPo, École Hôtelière de Lausanne and various industry conferences. Ana holds a Bachelor’s of Science in Hotel & Resort Management and a Master’s of Science in Service Leadership & Innovation, both from the Rochester Institute of Technology in New York. At Cornell University she earned executive certifications in Strategic Leadership, Customer-Focused Product & Service Design, and Project Leadership. At Stanford University she earned the Innovation & Entrepreneurship Certificate. A native of Croatia, Ana holds dual citizenship. Based in Los Angeles she splits her time between North America and Europe. No matter where she is, her strategy for turning discerning customers into raving fans.