VP, Customer Experience & Digital Strategy, Popular Bank
Seasoned Digital & CX executive with experience building & mentoring industry-leading teams in both B2B and B2C environments. Proven track record leading the world's largest cosmetics company and #1 TV provider's digital strategy, digital transformation, CRM, technology roadmap, analytics, call center, email, chat, mobile/apps, SMS, A/B testing, responsive web & development initiatives. Specialist in evaluating analytics and using data to drive results. Strong background managing multiple million-dollar projects simultaneously, on time, & on budget. Excellent consensus-building skills, including collaborating and negotiating with global vendors as well as internal clients on both business and technical teams. Fluent in Spanish, English, and basic Japanese.