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Speakers

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Antonia Oakes

Antonia Oakes

Head of Customer Experience, Old Mutual

A customer experience professional with over 16 years’ experience, specifically within the financial services and insurance environment. Antonia joined Old Mutual Insure as Head of Customer Experience (CX) within the Customer and Responsible Business Department in February 2015. She has worked in various corporates including organisations such as ABSA Home Loans & Standard Insurance Limited.

A varied role at OM Insure which requires her to lead all company CX initiatives through the value chain by: 

    • Fostering a customer-centric culture within the business
    • Designing CX strategic frameworks at an enterprise level
    • Delivering through influence of others
    • Overseeing service complaints to the satisfaction of clients and the business
    • Presenting to Old Mutual Limited Boards such as the Committee of Customer Affairs