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Briana Millar

Briana Millar

Customer Experience Manager, Tonkin + Taylor

Briana is a passionate advocate of the Customer Experience’s potential to deliver a sustainable competitive advantage: uncovering key insights to inform strategic decisions and optimising business-to-business client relationships to create a point of difference in the market. Her experience to date was recently recognised in two categories of the Television New Zealand (TVNZ) New Zealand Marketing Awards, for launching and implementing the CX programme into multi-million dollar businesses across both NZ and Australia; refining and executing strategies to maximise return on investment.

Briana’s current role is managing customer experience innovation in an international Environmental and Engineering consultancy, providing the perfect opportunity to turn customer insights into actionable changes that will drive transformation.