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Carmia Lureman-Norton

Head of CX Delivery & Support, JUMO World

Carmia has extensive experience in building Customer Operations and Customer Experience capabilities in fast-growing businesses. She has straddled various functions, from CRM to Product, with one common thread: the customer. Carmia has over 8 years’ experience in building customer-centered competencies for some of SA’s most successful scale-ups. She is passionate about the new possibilities facing CX practitioners today and is keen to understand how the industry can deliver a great customer experience in a responsible manner, while promoting sustainable supply chains.