Executive Manager – Service Transformation, Westpac
Cathal Quinlan is an Executive Manager for Service Transformation within Strategy and Enterprise Services division at Westpac. He has a passion for creating and implementing transformation and is the lead for key transformation programs across Westpac Group, Group Operations, Property, Commercial Services and Customer Contact Centres (CCC). In his current role he is tasked with ensuring the delivery of the Group’s strategy around Customer NPS, Productivity and Employee Engagement. He uses his energy and creativity to really bring people on the journey of transformation. Additionally he responsible for driving a continuous improvement culture across Westpac Group, leading Westpac Customer Communications (collateral), embedding the ‘workforce of the future strategy’ and engaging business partners to achieve end-to-end process simplification objectives. Prior to Westpac, Cathal spent 10 years at Goldman Sachs in London and New York in a variety of business leadership and transformation roles.