Leading teams to deliver high quality end user capabilities based on best practices, focus groups, and process improvement methodologies. Typically delivered through agile methodology across multiple scrum teams, I ensure servicing systems and processes support efficiency, customer satisfaction, and reusability.
I've gained extensive knowledge of superior customer experience, service process change management, six sigma and lean methodologies, operational efficiency, and customer satisfaction drivers within the financial service industry. I deliver through both the development and implementation of new technologies, and the fresh insights heavy industrial engineering-based analysis can deliver. With demonstrated success in both large global public multinational corporations and medium-sized private companies, I've shown that I can drive change and deliver measurable results!