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Speakers

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Edourad Piquet

Edouard Piquet

Chief Experience Officer, Aeroméxico

A Customer Service, Customer Loyalty and VoC Specialist, with more than 20 years experience. A leader that has managed large teams in operations and customer care, increasing profitability through operational excellence and generating a great Customer Experience enhancing loyalty. Global experience within the following industries: Aviation, Hospitality, Financial Services and Telecom.

Outstanding strengths in the fields of: operations, customer service and customer care, as well as a vast experience and appreciation of the cultural differentiators in North and Latin American business practices, being able to achieve sustainable results and drive successful change within these contexts.