Emma Harrington was appointed Chief Customer Officer at the NRMA in November 2017 after holding the position of Executive General Manager Sales and Marketing since August 2016. Emma is responsible for building capability and leading the customer transformation across the Group of NRMA businesses. She also leads the NRMA Membership and subscription businesses and its 2.6 million members. Emma is the Chair of the Data Stewardship Committee that reports to the NRMA Board. The NRMA family of businesses includes My Fast Ferry, Fantasea, Thrifty Car Rental Australia and New Zealand, NRMA Parks and Resorts, Travelodge Hotels, and a range of NRMA services including travel, car servicing and roadside assistance.
Emma is passionate about people and creating a collaborative, inclusive and customer-led culture. She is recognised for developing and executing customer and commercial growth strategies and leading transformation.
Before joining the NRMA, Emma was the Director of Wholesale and Distribution at Foxtel, Australia’s largest subscription business where she was responsible for growing and retaining customers through Telstra, Optus and other technology partners. She was Group Head of Data & Commercialisation for Seven West Media and Managing Director and Acting CEO for Yahoo7. In her time at Yahoo, Emma held various executive sales, business development, brand and marketing roles in Australia and Canada.