Jan Coetzee is a customer experience professional with 10 years’ experience.
He holds a Master’s in Business Administration with research in customer satisfaction and loyalty as well as a Six Sigma Black belt with various customer improvement projects
He is a problem solver with experience in customer management and specialization in customer strategies including - Insights, Spatial Analytics, Root Cause Analysis/ Continuous Improvement, Market research, Customer Experience measurements and Management Information
Jan is a LEAP coach, coaching and mentoring staff on all levels using different methodologies to improve customer experience (internal and external). He’s passion for staff is evident, he has rolled out many voice of staff initiatives which plays a critical role in the customer experience
He is currently applying his trade as the customer experience manager at Comair were customer initiatives already starts to pay off. For the last two consecutive years British Airways (operated by Comair) was awarded the Orange index award as the top South African Airline as voted by customers