Jane has 20 years customer analytics experience in Retail, FMCG, Loyalty and 1 to 1 communications.
Over the last 7 years Jane's focus has been personalising the customer shopping experience through offers and communications. She also implemented and manages Advanced Analytics in Coles group of companies, sophisticating, optimising and automating business decisions across range, promotions, value investment, supply chain, loss and commercial decision making.
These world leading analytics practices are now leveraged by flybuys Partners (including Coles, Coles Express Liquorland, First Choice, Target, Kmart, AGL, Medibank) across a multitude of industries (Retail, FMCG, Banking, Utilities, Telco and Travel).
In addition to generating significant customer and commercial value, Jane is the Founder of the Coles Analytics Advisory Board, it's members comprising Global Retail Analytics Thought Leaders.
She conceived and established a 2 year specialist Analytics Graduate stream as part of the broader Coles Graduate program. The program identifies, develops and nurtures upcoming analytical talent.
Jane is also a Member of the Melbourne Business School, Centre for Analytics Advisory Board.