VP of Customer Experience, Samsung Electronics
Responsible for overall Care strategy and consumer experience across all Samsung product lines.
Spearheaded program design, launch and promotion/marketing for Samsung Premium Care.
Transformed the customer service brand to meet modern customer expectations and deliverexperiences that align to Samsung's brand image. Drove over 300% growth in customer acquisition through service programs within 6 months.
Copyright © Corinium Global Intelligence 2018 |