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Speakers

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Josh Ives - Samsung

Josh Ives

VP of Customer Experience, Samsung Electronics

 

Responsible for overall Care strategy and consumer experience across all Samsung product lines.

Spearheaded program design, launch and promotion/marketing for Samsung Premium Care. 

Transformed the customer service brand to meet modern customer expectations and deliverexperiences that align to Samsung's brand image. 

Drove over 300% growth in customer acquisition through service programs within 6 months.