Group Manager – Digital Connection Delivery, Genesis Energy Ltd (NZ)
Juan is the Group Manager, Digital Connection at Genesis, New Zealand’s largest electricity retailer.
Originally from South Africa, Juan has strong international experience across a range of industries and is known for his entrepreneurial spirit, determination and can-do attitude.
Juan leads the teams who are responsible for ensuring the smooth delivery, experience and innovation of the Genesis and Energy Online digital platforms. This includes websites, mobile apps and chat bots.
As a passionate advocate for the customer experience Juan has been integral in enabling the successful delivery of truly personalised digital experiences for customers through Energy IQ, Genesis’ suite of insights tools that leverage world-first tech to help customers understand, manage and control their energy use.