Julia joined Air New Zealand in October 2017, responsible for designing and delivering exceptional customer experiences in the pre and post travel stages of the customer journey. As the customer advocate, she uses key insights and partnerships with leaders across the business units to inform customer strategy and transform the customer experience.
For the past 9 years Julia’s passion has been on the customer. Previously a lawyer, her expertise focused on customer law and privacy across marketing and service functions. She then transitioned to consulting on digital enablement of customer service before moving to her role at Air New Zealand.