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Speakers

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Lisa Pogonoski  BT Financial

Lisa Pogonoski

General Manager, Customer Resolution, Westpac

Lisa Pogonoski is the Chief Customer Officer of BT Financial Group, a role responsible for working with senior leaders to drive customer focus across the organisation of 5,000 people. Lisa had been with BT for 20 years in various roles including running the BT contact centre, managing customer service change programs & running key support teams such as training, process improvement, change management & customer experience functions. Most recently Lisa spent 3 years building Scalable Advice business in BT, a team of 90 people focused on helping customers with their insurance & superannuation needs over the phone.