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Mark A

Mark Angus

CEO, Managing Editor, Researcher & Strategist, Knowledge Executive

Mark Angus is the CEO, Managing Editor, Researcher & Strategist of Knowledge Executive a Pan African-to-global research and media firm launched in 1993.

Knowledge Executive has been operating in the media and research sector for 26 years. Since its
inception in 1993, Mark has overseen the publication of magazines such as PC World Zimbabwe,
PC World Southern Africa, Knowledge Executive Business Process Outsourcing (BPO) Journal,
Microsoft Africa Magazine and the IBM Africa Magazine. The company has also published
commissioned research reports on behalf of the International Data Corporation (IDC), IBM for East,
West and Southern Africa, Innovation Group, Servest, AdCorp, Genesys and BPeSA.

Mark has also directed the creation and production of various syndicated qualitative surveys and
quantitative reports including the 2019 US BPO Marketplace Report, 2017-2018 Finance &
Accounting Outsourcing Market Intelligence Survey, 2018-2019 Human Resource Outsourcing &
Employee Experience Market Intelligence Survey and 2018-2019 Global Customer Experience
Vertical Market Survey: Banking, Insurance, Retail, Telecoms.

Mark has presented as a strategist, editor, researcher and futurist at many global conferences and
events including for organisations such as the IDC, The Luxury Marketing Council, Marketing Mix,
Customer Experience World, The Chartered Institute of Customer Management and IBM. He has
also moderated and event managed (with his team) global webinars and round tables for
organisations such as Deloitte, Dimension Data, Innovation Group, Inspiro, Calabrio, CxOutsourcers,
WNS and Ryan Strategic Advisory.

In addition to his background in research and media, Mark has extensive experience and
qualifications in journalism, digital and content marketing and mass media communications. He is a
published author of a children’s book, with a fictional series currently under review.