Markus is driving Advanced Analytics on network and service data in Vodafone Germany to improve customer experience and operational performance. He leads a team of data scientists for predictive/big data analytics as well as a BI developer team to productize analytical results into KPIs, reports and dashboards. By developing a real time correlation software, the data science team is able to proactively find network and service deteriorations and automate the corrective maintenance process, delivering every year multi-million OPEX savings. Employing the typical data science methods to correlate network and customer data, they also continuously provide levers to improve customer service experience.
Before his role at Vodafone, Markus held various positions in Product Management, Sales and Management Consulting at various companies in the communications sector. He holds a diploma and a PhD in physics from LMU Munich.