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Speakers

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Melody Smith QBE Australia

Melody Smith

Business Design Lead, QBE Australia

Melody is a lead human centred designer within QBE’s Customer Experience practice. Melody believes in an inclusive, sustainable approach to design in large corporates, flexing between delivering pragmatic solutions to customer/business problems and challenging teams to seek out blue-sky value propositions. Melody holds an MBA from the University of Auckland, where she undertook research on embedding design thinking into organisational cultures. In her spare time, she enjoys stretching her mind and body, having recently taken up indoor rock climbing to overcome a fear of heights.