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Speakers

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Michelle Norman

Michelle Norman

Director Customer Experience, Ministry of Business Innovation and Employment

Michelle joined MBIE in 2018 following a three year stint in the UK. Michelle is focused on transforming the experience for the customers of the systems and processes in MBIE’s corporate centre.

Prior to joining MBIE, Michelle worked at different professional regulators in the registration, standards and fitness to practice teams.

In each role Michelle was tasked with transforming the customer experience of these services to benefit both staff and customer.