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Michelle Pascoe

Michelle Pascoe

Founder and CEO, Optimum Operating Procedures and Services Pty Ltd (OOPS)

Michelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author
and podcaster. Establishing her company Optimum, Operating Procedures & Services
(OOPS) in 1994 she has an undeniable passion for customer service.
From a foundation in the Hospitality industry and an employer of 70 staff, Michelle has
developed a strong repertoire of “real life” customer service/business success scenarios
which she communicates to people from diverse business backgrounds in a variety of
forums both locally and internationally.
With a proven track record and vast experience, Michelle specialises in every aspect of
service operations and processes – looking holistically at the overall impact of the
customer experience.
In Michelle’s primary role as a speaker and trainer, Michelle combines her extensive
experience and specialised knowledge with an absolute commitment to igniting the
potential in each and every individual, so they can achieve outstanding results. Program
participants walk away from her presentations feeling inspired, educated and equipped to
deliver exceptional service experiences.