Chief Strategic Development Officer, WorkCover Queensland
Nick Wenckis the Chief Strategy Officer at WorkCover Qld. He is responsible for customer experience design, strategy development, the design and delivery of the associated portfolio of work, communications (incorporating brand and marketing) and customer relations and engagement. Prior to WorkCover Qld, Nick consulted across strategy and customer experience, and spent 12 years at Suncorp in senior leadership roles focused on customer experience, strategy, program design & delivery and lean six sigma.
Nick has specific industry experience across insurance, banking, health, technology customer service and professional services, leveraging customer experience design, agile & lean practices and principles to support the design and delivery of customer centred experiences and outcomes