Enterprise Transformation Leader, Customer Experience and CRM, Humana
Customer Experience Executive leveraging innovative approaches to strategically transform customer, partner and employee experiences. Strategic thought leader that can quickly assess, diagnose and prioritize corporate demands while implementing meaningful customer experience strategies to active brand promises. • Develop and execute Experience Transformation programs, setting strategic vision, direction, and standards for championing a best in class experience in alignment with the changing needs of the business and its members. • Digital Transformation experience transforming the way they leverage digital assets for B2B, B2C and B2B2C experiences from ideation through delivery that enable a simple, connected, and experience-driven experience that empowers customers and brands • Transformational Experience planning, motivating and providing direction and leadership to matrixed and functional resources across organizations. Strong business acumen with a passion for leading and influencing teams, improving processes and identifying new solutions that drive innovation and revenue by providing value to the customer. • Strategic leadership charged with transforming customer care into a proactive, globally integrated, data driven, and technologically agile team able to anticipate needs and serve our customers throughout differentiated experiences. Lead enterprise-wide efforts to coordinate and aligned in support of emerging technology, demographic, regulatory, and industry changes.