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Speakers

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Prashant Bakshi

Prashant Bakshi

Chief Customer Officer, NZQA

Prashant is the Chief Customer Officer at NZQA and is tasked with leading a fantastic vibrant team that helps NZQA to bring its customers at the heart of what NZQA does, through co-design, deep customer insights and through delivering services through channels of their choice. Prashant leads Service Design, Performance Improvement, Process stewardship, Customer Insights, Organisational Performance and key channel teams – Contact Centre, Web channel and Apps. Prashant has an extensive customer experience and strategy background in public and private sector across New Zealand, Singapore and India.