Director, Client Strategies and Analytics, Franklin Templeton Investments
Seasoned Business Consultant and a Senior Project Manager in CRM/Customer Care space. Worked in the areas of SFA (Sales Force Automation), Customer Care, Marketing, Business Intelligence and Data Warehousing, Customer Dashboards etc. in organizations like Yahoo, Palm, General Motors, Macerich, Franklin Templeton etc.
Successfully delivered over 20 (small to large scale) implementations across technologies: SalesForce.com, Siebel, Web applications, Data Warehousing, Crystal, BO. Excelled in delivering projects that introduce disruptive technologies, fundamentally transforming the way we do business.
Rich Project Management experienced having used Waterfall and Agile methodologies and delivered a range of transactional and analytical projects. Collaborative and relationship driven leader adept at developing relationship at executive levels
Specialties: Business Intelligence, Data Warehousing, CRM, Customer Care, Customer Experience, SFA, Program Management.