Raphaelle Loren is a customer experience leader at Wells Fargo. She has the privilege of leading a team of design strategists who represent the perspective of the customer internally. Through storytelling, end-to-end journeys, and service blueprints, we provide key stakeholders with a shared vision of the experience of our 75M customers. These insights enable our team and our partners to envision together these new products, services, and experiences that will improve and simplify the day-to-day interactions of our customers across all servicing channels.
Raphaelle lives in the SF Bay Area with her husband and twin daughters.