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Rich Wilson, Kimberly Clark Professional

Rich Wilson

Global CX Lead, Kimberly Clark Professional

Rich Wilson has 20 years of experience working with data, digital marketing and building CX best practices for major brands. As a Global Customer Experience Lead for Kimberly Clark Professional, Rich is responsible for building a worldwide strategy for building a global voice of customer program and identifying opportunities to enhance customer experiences through cross-functional SWAT teams. Prior to working with Kimberly Clark, Rich was Vice President of CX for the agency, BrightWave, where he oversaw critical data-driven communications initiatives for brands like Ferrari, Chick-fil-A, HD Supply and CarMax.