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Speakers

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Edward Hobart

Edward Hobart

Director of Customer Experience, Breg

I'm a Certified Customer Experience Professional (CCXP) and leader whose career is distinguished by its wide-ranging diversity, demonstrating a unique ability to comprehend and excel in a broad array of complex professional constructs in international environments.

Through these experiences and the insights acquired, I have become a highly creative, effective and collaborative problem solver. The basic premise on which I operate is that there exist solutions to most any problem; some just require greater effort to uncover than others. 

Responsible for a 50-person support organization comprised our call center, order processing,billing support and pre/post go-live SaaS technical support teams, in addition to founding, formingand leading the comprehensive Breg Customer Experience (CX) Management program for a B2B2Csales model.