Director, Customer Success North & South America, Zendesk
Roshni Sondhi leads the mid-market/enterprise Customer Success team at Zendesk. Over the past five years, she has focused on the customer lifecycle, looking for those “wow” moments to optimize their journey with Zendesk. Her team in North and South America are working with customers across various verticals to prove the business and technical value that Zendesk provides.
Prior to her time at Zendesk, Roshni has spent 15 years partnering with customers to optimize and transform their customer experience strategy. Her focus is on providing a seamless experience across every customer touchpoint to effectively scale an organization’s growth and differentiate their customer’s experience.
In her spare time, Roshni spends time trying new recipes or traveling with her husband and two young children.