Director, Digital Customer Experience, Schneider Electric
Sam Youssif leads the Pacific Digital Customer Experience organisation for Schneider Electric. Schneider Electric is a French multinational corporation that specializes in energy management, automation solutions, spanning hardware, software, and services. It is a Fortune Global 500 company, publicly traded on the Euronext Exchange, In FY2016, the company posted revenues of about €25 billion. The company has 144,000 employees in approximately 100 countries. Prior to this role, Sam has lead many teams within contact centres with various high customer and digital touch points spanning across many industries such as Telecommunications, Financial Services, Banking and Airlines.