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Speakers

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Sangeetha Rai

Sangeetha Rai

Head of Customer Success, Northwestern Mutual

Over 15 years of leadership experience managing high performing Customer Success and Tech teams. Proven leader and expert in building a globally distributed workforce from ground up. Responsible for creating a new benchmark in service for customers via top-notch operational processes, seamless technology, and quality execution.

Extremely passionate about delivering customer happiness and constantly raising the bar on customer service.

Hold an MBA degree and several certifications such as PMP, ITIL v3, Six Sigma Green Belt and CSM (Certified ScrumMaster).