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Speakers

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Sebastian McClintock

Sebastian McClintock

Customer Experience Director , Delivery Hero

8+ years experience in Customer Experience Management with NPS as key KPI (transactional and relationship NPS);

International roll-out of Customer Experience Projects in 40+ countries;

Leading cross-functional projects with various internal stakeholders spread globally;

Facilitation of international Workshops with focus on customer satisfaction/ loyalty/ NPS;

Global set-up, administration and training of CX Management tool "Qualtrics" and

'Qualtrics VOC platform" for internal stakeholders across departments and countries