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Serena Gonsalves-Fersch

Serena Gonsalves-Fersch

Global Head of G&D; Global Head of Talent (Interim), Cloudreach

Serena is a Learning & Development leader, a Fellow of the Learning and Performance Institute, & currently also a doctoral candidate at Middlesex university, researching into the future of learning & the L&D function in technology accelerating organisations.

As Head of Learning for Cloudreach, a technology consulting firm in hyper-growth, Serena's role includes strategy, systems, talent and career development, and predictive learning solutions to future-proof the firm's highly skilled technical workforce.

As the Head of Learning for Spencer Stuart in EMEA, Serena was responsible for the creation of the L&D strategy & curriculum, & their implementation across all offices in EMEA.

Having worked for organisations including KPMG, Thomson Reuters and IBM, Serena has a wealth of experience in leading learning functions for internal departments, external clients as a management consultant & as a service line lead with client/ revenue responsibility. Experience includes creating an L&D function’s business facing strategy, the learning operating model, vendor, budget & Learning Management System management.

This has been across several sectors including Financial Services, Oil & Gas, Telecomms, Supply Chain & Public Sector departments.

As head of KPMG’s Cyber Academy, Serena was often featured in the press, published articles & blogs, & spoke at various industry seminars on how companies can address the cyber skills gap, & on setting up skills frameworks & curriculum in information security. The Cyber Academy was a finalist at the 2015 SC Awards for Best Professional Training Programme.

Serena is also experienced in organisational development, change management, roll-out of systems relating to Performance & Talent Management, & Leadership Development & Learning curriculum management – blend, governance & measurement.