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Speakers

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Shane Petersen

Shane Petersen

Head of Customer Operations: SA, Shell

Shane is a deeply passionate and skilled commercial executive, who has spent much of his time in the Energy industry. His international experience has spanned various market archetypes, and businesses, with roles in Marketing, Project Delivery, Strategy, right through to Sales and Operations. These notches on his career belt have enabled him to operate with stakeholders at all levels in delivering top quartile results, focused on the customer experience.

In his role at Shell Downstream South Africa, he is the Head of Customer Operations covering four classes of business.

Shane lives in Johannesburg with his wife and two very confident and active children, and when he’s not driving customer experience, he’s catching up on Formula 1, a Netflix series, or is starting a braai or savoring a single malt.