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Speakers

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Simon Stevens QBE Australia

Simon Stevens

Customer & Market Insights Manager, QBE Australia

Specialising in services marketing, Simon has a great curiosity about customers; what they’re thinking, why they buy the brands they do, what makes them loyal… the list goes on. Simon develops insights from customer feedback and market data and helps business stakeholders take action in a variety of areas including customer experience, product/offer development, marketing communications and brand management.
Simon is currently Customer & Market Insights Manager at QBE Insurance leading a small team responsible for the organisation’s Voice of Customer and marketing insights.  Before QBE Simon held similar roles at Telstra, and before that as a market research consultant with BlueMoon (now GfK) and Millward Brown.