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Teija Kuustonen

Director Customer Relationship Development, LähiTapiola

I'm a customer experience, omnichannel and change management professional with 15+ years of experience in customer experience and omnichannel development, strategy implementation and strategic transformations. In my current role I'm driving business transformation and long-term growth through holistic customer relatonship development and through turning data into actionable insights. 

I have a passion for understanding customer needs and changes in customer behavior in digitalizing world – customer being either consumer, business or internal – and for driving changes to create new ways of working and serving customers. I'm determined and ambitious to create concrete results, but at the same time pragmatic and people-focused: as a leader I see my role as enabling and coaching my team to reach their best potential. My energy for work comes from exchanging ideas, learning something new all the time, and being able to create concrete changes.