General Manager On Demand Transport (Australasia), Transdev
Yvette has built a career centred on improving customer experience, service and sales across B2B and B2C for private and public sectors.
Currently she is leading the On Demand Transport business across Australia and New Zealand for Transdev which involves being accountable and responsible for delivering customer experience, operations, and business development for this innovative and transformational new transport business within this highly regarded multi-national.
Prior to Transdev, she was responsible for the delivery of customer experience for business customers of Telstra. This involved the design, development and delivery of cross-functional programs and strategies aimed at improving the customer experience.
Yvette also led the Customer Channel Transformation Program for Transport for NSW which delivered a multi-faceted strategy for improving customer experience and uplifting outcomes for Public Transport and Roads customers of NSW.
Previously she was General Manager, Customer Experience for Sydney Trains where she was responsible for Revenue Protection for all Public Transport modes for NSW, as well as delivering Opal to Sydney Trains and NSW Trains.
Prior to joining the NSW Government, Yvette has led many teams within Retail Banking and Premium Banking across Westpac, St George and NAB and has worked on many programs of work aimed at uplifting customer experience and sales.
She is passionate about using innovation in design and leadership to generate real step change for all business outcomes with a focus on customer experience.