ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team sport” by connecting customer service to other departments with workflow and holding teams accountable to deliver permanent solutions. Move from reactive to proactive service by identifying issues early through monitoring IoT devices and using analytics, and then notifying customers of solutions before they encounter issues. To learn more, visit www.servicenow.com/solutions/csm.html.