VoiceSense specializes in Speech Based Predictive Analytics.
We analyze customer conversations in order to improve the core enterprise activities – evaluating customer risk, increasing sales and improving customer retention.
Our analytics concept brings a new predictive approach and provides unique aspects of consumers – behavioral tendencies rather than demographic data and financial history. The analysis is fully language independent, automatic, accurate, well validated and patent granted worldwide.
The analysis uses Prosodic Speech Analysis (all non-content aspects of speech – e.g. intonation, pace and other speech patterns). Our innovative method determines typical speech patterns of the customer and links them to behavioral and personal characteristics, which allows prediction of future consumer behavior.