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Zendesk Customer Experience Trends 2020
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Zendesk CX trends 2020 Front page

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear:

  • 74% of customers feel loyal to a particular brand or company
  • 52% of customers report going out of their way to buy from their favorite brands

But loyalty must be cultivated and maintained—and without the right care, it’s easily lost. Our survey findings underscore this reality. With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies provide experiences that keep customers returning and the best practices that separate the leaders from everyone else.

The Zendesk Customer Experience Trends Report 2020 is now available to download. The full report includes:

  • Key findings on customers expectations when they engage with businesses
  • The top 5 trends in the customer experience industry in 2020
  • Benchmark data from leading companies that separate from their competitors
 Complete the form to access the full report.

If you have any questions regarding your this report  please do not hesitate to contact the team: 

E_Kye-Lin-Gan-150x150-circle

 

Kye Ling Gan

Marketing Manager

Email: info@coriniumintel.com
Phone: +612  8916 6161



Zendesk CX trends 2020 Front page

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear:

  • 74% of customers feel loyal to a particular brand or company
  • 52% of customers report going out of their way to buy from their favorite brands

But loyalty must be cultivated and maintained—and without the right care, it’s easily lost. Our survey findings underscore this reality. With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies provide experiences that keep customers returning and the best practices that separate the leaders from everyone else.

The Zendesk Customer Experience Trends Report 2020 is now available to download. The full report includes:

  • Key findings on customers expectations when they engage with businesses
  • The top 5 trends in the customer experience industry in 2020
  • Benchmark data from leading companies that separate from their competitors
 Complete the form to access the full report.

If you have any questions regarding your this report  please do not hesitate to contact the team: 

E_Kye-Lin-Gan-150x150-circle

 

Kye Ling Gan

Marketing Manager

Email: info@coriniumintel.com
Phone: +612  8916 6161



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