Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear:
But loyalty must be cultivated and maintained—and without the right care, it’s easily lost. Our survey findings underscore this reality. With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies provide experiences that keep customers returning and the best practices that separate the leaders from everyone else.
The Zendesk Customer Experience Trends Report 2020 is now available to download. The full report includes:
So, what are you waiting for?
Download your copy!