Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear:
- 74% of customers feel loyal to a particular brand or company
- 52% of customers report going out of their way to buy from their favorite brands
But loyalty must be cultivated and maintained—and without the right care, it’s easily lost. Our survey findings underscore this reality. With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies provide experiences that keep customers returning and the best practices that separate the leaders from everyone else.
The Zendesk Customer Experience Trends Report 2020 is now available to download. The full report includes:
- Key findings on customers expectations when they engage with businesses
- The top 5 trends in the customer experience industry in 2020
- Benchmark data from leading companies that separate from their competitors
So, what are you waiting for?
Download your copy!