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Corinium


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Corinium

Corinium

Posts by Corinium :

July, 28 2020

In this insightful fireside chat, we’re joined by Eva Ross, Chief Customer and Marketing Officer at Sendle

Eva shares what COVID-19 meant for them as a business, how they worked tirelessly to pivot to meet the customer needs of now, and how their communication strategy, sense of community, and their brand [...] Read More

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July, 20 2020

InMoment - Showcasing Return on Customer Experience Investment (ROXI)

This is an adapted excerpt from InMoment’s new eBook “Evolving Your Customer Experience Program” Download here Even though it’s generally understood that experience management programs help businesses[...] Read More

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June, 22 2020

Zendesk - Forrester: Responding, managing, and leading during a pandemic

As we come out of lockdown and ease our way into the new normal, effective communication and leadership is vital to a smooth transition. Forrester has surveyed hundreds of customers, employers and wor[...] Read More

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June, 03 2020

Zendesk - Transitioning to and managing a remote workforce

Virtual teams present different challenges and opportunities from those of an onsite team - this is something we've all become acutely aware of in the last few months.    The dynamic between managers [...] Read More

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May, 21 2020

Zendesk - The Impact of COVID-19 on CX

With the coronavirus outbreak, customer experience teams across the globe have had to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week [...] Read More

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April, 07 2020

Zendesk - Work From Home Tips

In these difficult times with more and more of us working from home, managing teams and being productive is an entirely new challenge for a lot of us.   When working from home, it’s crucial that you k[...] Read More

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March, 06 2020

Zendesk - Help Your Customers Help Themselves with AI

With the variety of ways that customers reach out for support—like via email, calling over the phone, initiating a live chat—it makes sense for companies to invest in an omnichannel experience. But gi[...] Read More

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February, 10 2020

The Zendesk Customer Experience Trends 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear: 74% of customers feel loyal to a particular brand or company 52% of custo[...] Read More

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January, 22 2020

Are you struggling to get started with Data Quality?   Interview with IQ International

We are pleased to be working with our media partner, IQ International on our Chief Data & Analytics Officer Brisbane event, where they will be sharing some of their work in developing best practice da[...] Read More

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January, 21 2020

Boosting Enterprise Adoption of Self-Service Data Analytics

The need for widespread enterprise analytics to accelerate business growth and operational efficiencies is clear: Forrester says that insights-driven businesses are growing at an average of more than [...] Read More

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