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Insights & Research

We draw on the extensive expertise of our global network of senior executives and leaders, combined with the vast industry knowledge of our own research team, to produce valuable premium content with real-world insights to help you keep up-to-date and make strategic, timely, and well-informed decisions.

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November, 27 2019

The Age of the Customer: How companies transform their customer experience

Time and time again, we hear from our contacts asking to hear about real use cases. We have partnered with Zendesk to share their customer stories. "The customer is always right" is a phrase that Zend[...] Read More

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November, 25 2019

Speaker Spotlight Day Manuet, Data Analyst – Analytics, Epworth HealthCare

Joining us at the Data and Analytics in Healthcare (4-5 March | Melbourne), we are pleased to welcome Day Manuet, Data Analyst – Analytics at Epworth HealthCare.  She shares her thoughts on the use of[...] Read More

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November, 01 2019

Interview with: Amaresh Tripathy, Business Leader of Analytics at Genpact

Tell us about your experience in working with the data analytics community at Genpact? Why do you like working in this space? Read More

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October, 23 2019

Gartner’s eight building blocks of CRM: Customer experience

For an increasing number of businesses, providing positive and memorable customer service experiences is a top priority—particularly when it comes to CRM. Too often, CRM approaches focus on keeping co[...] Read More

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October, 15 2019

5 Data Visualization Best Practices By Yellowfin

Business Intelligence investment is booming. And, the amount of data available for reporting and analysis is skyrocketing. So, it’s never been harder, or more important, to quickly uncover and communi[...] Read More

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October, 14 2019

Data to the people – Why this app will change the way more people engage with data - By Yellowfin

The answer to creating an inclusive data culture is in your hands. At Yellowfin, we firmly believe that organisations are far more successful when all their people engage with data. And whilst this ha[...] Read More

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October, 08 2019

Tackling the growing gap between technology and humans (Atlassian)

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October, 03 2019

Quantifying the business impact of customer service

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional voice and email customer service channels to meet those demands.  [...] Read More

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September, 19 2019

3 reasons mobile business intelligence apps have minimal adoption in your business (and how to fix it)

Instant noodles and the on-demand life It’s no secret that, despite the huge movement toward sustainable living, we just can’t live without some things being instant.  One such crutch for students wor[...] Read More

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September, 18 2019

The Biggest Challenges for a Chief Customer Officer (Volt Bank)

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