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April, 08 2019

Building your Contact Centre - The Key Takeaways from Telstra

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Michelle Shiers, Complex Customer Care Lead, Telstra to discuss their contact centre vision, their biggest takeaways from [...] Read More

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March, 13 2019

Using Contact Centres as a foundation to improve CX

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Rod Netterfield, General Manager, Change and Customer Experience at Auto & General to discuss their contact centre vision,[...] Read More

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