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Stack of Magazines

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April, 09 2019

Three strategies to improve the end-to-end customer experience

Genesys

Better managing the end-to-end customer journey is critical to your success in a world where customers compare your service to that of Google and Amazon—no matter what size your business is. In this e[...] Read More

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March, 05 2019

Forrester Study: Drive Marketing and CX Convergence. Partner Content with Genesys

Genesys

A customer centric-culture is key to the success of any organisation. With customers constantly evolving in an ever-changing world of technological advancements and the proliferation of digital channe[...] Read More

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January, 22 2019

Genesys State of Customer Experience Research Report

Trending CCO Customer Experience Customer Genesys Customer Experience & Customer Management

The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an inde[...] Read More

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December, 05 2018

Genesys : MIT Technology Review

Trending CCO Customer Experience Customer Genesys Customer Experience & Customer Management

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 execut[...] Read More

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